Privacy Policy
GoRide Nepal is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, book a vehicle, or use our services. By using our platform, you agree to the terms outlined below.
1. Information We Collect
We collect the following types of information to process bookings, maintain safety, and improve our services:
- Personal details (full name, phone number, email address)
- Identification documents (Citizenship, Passport, Driving License)
- Payment information (not stored on our servers; processed securely by payment partners)
- Location data when using navigation or tracking features
- Website usage data (IP address, browser type, device information)
2. How We Use Your Information
- To process bookings and confirm vehicle rentals
- To verify your identity and driving eligibility
- To communicate regarding your rental, support, or updates
- To improve website functionality and customer experience
- To ensure vehicle security and comply with legal requirements
3. Data Protection & Security
We use secure servers, encryption, and modern security protocols to protect your personal data. Access to sensitive information is strictly limited to authorized personnel. However, no online system is fully risk-free; by using our services, you acknowledge these inherent risks.
4. Sharing Your Information
We do not sell or trade your personal information. However, we may share data with:
- Law enforcement agencies when legally required
- Payment gateways for processing transactions
- Service partners assisting in vehicle maintenance or delivery
5. Cookies & Tracking Technologies
Our website uses cookies to improve user experience, analyze traffic, and remember preferences. You may disable cookies through your browser, but some features may not work correctly.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before interacting with their services.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
8. Your Rights
- Access your stored information
- Request corrections or updates
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
9. Changes to This Privacy Policy
GoRide Nepal may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our support team through our website or customer service number.